Technical support is a critical element of any website. Many businesses are simply too busy, overwhelmed or resource limited to constantly monitor their website and check for updates when needed.
Every website on our servers is backed up daily. We take what's known as a "Full cPanel Backup" which typically includes:
- Website content
- Email accounts & content
- Account specific server configurations such as parked domains etc.
Keeping the server up to date, secure and virus free is something we do as standard. The backups are also included in this service and we keep these offline (away from the server) for up to 3 months.
This way, should you ever have a problem you can be assured that we can rebuild your entire online presence in just a few minutes.
What Our Support Services Offer...
Beyond this we provide additional services for our support & retainer clients. For example, we will apply security updates to their CMS (WordPress & Joomla for example). We will make sure that your platform is safe from intrusion and hacking and also make sure that any additional components are also secured.
Even our Base Retainer comes with free SEO training and technical support which can be used to redevelop your website and optimise it for search results.