As you'll no doubt know we recently migrated to a new dedicated server and with that migration came new systems and procedures. One of these is Backups.
We take 2 types of backups for you:
- Full cPanel Backup
- Website Backup
Full cPanel Backup:
This is everything, your website, the database(s), mail acocunts and even the website backups that your CMS (Joomla or WordPress) takes each day or week.
All accounts on our server are systematically backed up:
- Daily (for 1 week)
- Weekly (for one month)
- Monthly (up to 12 months)
These backups are stored on the server for a short period, on a separate secure server and also offline for around a month.
With these backups we can restore everything on your account
Thes are full website backups that your CMS (Joomla or WordPress) takes each day, week or month (depending on how frequently these have been set). These are stored in your cPanel account and mean your website can be restored or rolled back at any time with just a few mouse clicks.
We'd recommend you download these periodically
It's highly unlikely we'll ever need to use these backups although when we do it's usually because the client may have inadvertantly deleted or damaged someonthing on their website.
If at any time you have a problem and you'd like your website restoring you can simply go to the backup facility on your website and use the restore option.
If the problem is more serious or you need an entire account restore we can do that for you.
This is a free service for all our retainer clients.